AI Duty Manager for short-term rental operators

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Dewly handles problems the way you would, and only asks you when the call is yours.

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Dewly OperationCowork

Cleaner cancellation · Seaview 4

Case #148 · opened tonight 9:02pm · Playbook: Cleaner no-show

OPEN

9:02pm · Carla · cleaner

"So sorry, can't make tomorrow's turnover at Seaview 4."

9:02pm · Dewly

Matched playbook Cleaner no-show · contacting backups in your order, no auto-assign

9:04pm · Dewly → Maria · backup #1

"Hi Maria, turnover at Seaview 4 tomorrow 11:00 with a late checkout. Can you take it?"

9:09pm · Maria

"Yes, can do 11am 👍"

9:11pm · Dewly

Maria briefed · guest updated · lock code refreshed

✓ Resolved 9:14pm. Nothing needed from you 12 minutes, start to closed

Money or promises involved? It would have waited for you.

Add a note, or ask Dewly about this case…

Booking

Seaview 4Oceanfront · 2 BR · Airbnb

Guest

Priya SharmaBooking #2231 · 3 nightsArriving tomorrow 3pm

Case

Cleaner cancellation

Carla cancelled tomorrow's 11:00 turnover. Backups contacted in your order.

StatusOPEN

PriorityHigh

PlaybookCleaner no-show · ON

Tasks

Contact backup cleaner

Rebook turnover 11:00

Update guest arrival info

Refresh lock code

Collect turnover photos tmrw

Confirm check-in 3pm tmrw

Collect Carla sick note tmrw

Update backup order

Log to Knowledge Hub

Recent activity

9:14pmCase resolved

9:11pmLock code refreshed

9:09pmMaria confirmed

You can hire people to do the work. You can't hire the judgment.

So every call still comes back to you, and the business grows only as far as one person can carry it. Replies got faster. You still decide everything.

Improve service quality

Dewly gets it solved in ten minutes. You find out it was handled, not that it happened.

Fewer one-star reviewsRatings climbSuperhost · kept

see: Wi-Fi, 2:17am ↓

Cut the cost of running it

Coordination, triage, and chasing at one price, every hour. And what it learns stays.

Fewer paid VA shiftsYour hours backNo retraining

see: turnover coordination ↓

Grow your revenue

Each one brought to you as a decision. You decide; your pricing tool sets the price.

Gap nights filledOccupancy upEvents caught in time

see: empty Saturday ↓

What it handles

A week of moments, and where you were for each

You find out it was handled, not that it happened.

Runs it alone

Wi-Fi dead at 2:17amprotects revenue

Routine guest questionscuts cost

Turnover coordinationcuts cost

Brings you the call

Guest wants money backprotects revenue

Same-day turnover plancuts cost

The empty Saturdaygrows revenue

Talks it through with you

"How did Maria's clean go?"runs leaner

"How did the month go?"runs leaner

"What's on nearby?"grows revenue

Case › Wi-Fi dead at 2:17am · Cedar CabinRESOLVED

2:17am · Guest reports no internet, awake and annoyed
2:17am · matched playbook: Wi-Fi / Internet not working
2:19am · guided 30-second router restart, step by step
2:26am · guest confirms fixed
9 minutes · never reached you

Inbox › Routine questions · one eveningRESOLVED ×3

6:12pm "What time is checkout?" → answered from your house notes

7:48pm "Where do we park?" → answered, map sent

9:30pm "Can we drop luggage early?" → your policy applied: yes after 12pm

None of them reached you.

Tasks › Tomorrow's turnovers · 3 propertiesCOORDINATED

4:00pm Briefs sent: Maria (Seaview 4, late checkout) · Linh (Maple Court, standard)

5:12pm Both confirmed by reply · Linh's photos from last clean reviewed

7:05pm Supply note: Seaview 4 low on towels → added to Maria's brief

Inbox › Dan R. · wants money backHELD FOR YOU

G7:01pm · Dan R. via Airbnb
"Just checked in. Mirror's smudged and there's dust under the bed. I'd rather a partial refund than a re-clean."

d7:02pm · Dewly → Dan
"Completely understand. Let me check with the host on a goodwill credit and come right back to you."

Recommendation drafted: $40 goodwill (~half the cleaning fee), to protect the review. Money is your call, so it's held for your approval.

Your side of this moment → next section.

Briefing › Same-day turnover · Maple Court 3BPLAN · YOUR REVIEW

Tom leaves 12:00 · Priya arrives 14:00 · tight clean window
Plan drafted: remind Tom → revoke his code at checkout → dispatch Maria + track ETA → review photos → send Priya her code
Risk flagged: arrival before clean

Plan ready.

AdjustApprove plan

Booking › 863 Pierce Ave · Sat Jul 11HELD FOR YOU

Orphan night between two bookings, blocked by your 2-night minimum. High risk it stays empty.

Why $128? Two comps at $150+ have parking you don't; midweek demand is soft. Modest drop sells it.

Keep the minimumAllow 1-night stay & set $128

You decide; your pricing tool sets the price.

Cowork · working session3 SOURCES

You: "How did Maria's clean go?"

Seaview 4, done 11:42. Photos in (8), checklist complete. The bathroom mirror that got flagged last stay: clear this time. Priya checked in at 2:04pm, no complaints.
photos + checklist + guest messages

Cowork · working session4 SOURCES

You: "How did the month go?"

39 nights booked across 5 listings, occupancy 78%, up on June. Soft spot: Harbor Studio midweek; the gap Saturday on Pierce is still open, suggestion pending. Ops: 11 issues closed, 2 needed you.
bookings + calendar + cases + reviews

Cowork · working session3 SOURCES

You: "Anything nearby I should know about?"

Festival at the showgrounds Saturday the 5th. Three of your listings sit within 2km. Expect late check-ins and parking questions; parking answers are already in your house notes. Pricing suggestion for the weekend is waiting in your queue.
events + calendar + house notes · flags opportunities, you decide

Trust

You stay in charge

Sensitive things wait for you. The routine stops coming to you. It never spends your money or makes a promise without your say-so.

Draft reply · awaiting your OK
"Hi Dan, so sorry about that. I can send our cleaner back today…"

EditSend

Asks first New on the job? It asks first.

While it's still earning your trust, even guest and cleaner replies wait for your OK. You loosen things as it earns your trust.

$40 refund · Dan R. HELD FOR YOU

Never refund more than one night without asking me. · your rule, doing the holding

Held for you Money waits for you.

Refunds, credits, and commitments wait for your approval, no matter how much trust it's earned. And the rule doing the holding is yours.

YOUR BRIEFING · TUE 7:00AM2 NEED YOU

Overnight: 6 handled · New: 8 · Needs your call: 2

$40 refund · Dan R. HELD

Same-day turnover · plan drafted
remind Tom → dispatch Maria → review photos → code to Priya

Approve plan

Every morning Your 7am briefing.

What was handled overnight, what's new, and the few calls that are actually yours, arriving as plans to approve rather than actions already taken. Ten minutes with coffee, two decisions, done.

Dewly → guest
"There's a spare key in lockbox B by the side gate. The code ends in 88."
source: your house note, added March · playbook: Lockout

Acts as you Your playbooks, your notes, your history.

Playbooks for the common problems come included. Tune them or add your own by talking. And it acts from past messages, team notes, house notes: the context a PMS doesn't have.

Book a demo

Who it's for

Built with operators like you

Running it yourself

Quyen Doan

Quyen runs 60 listings across Melbourne, entirely from her phone. Even with cleaners and admin staff, every guest message still lands on her, six to seven hours a day.

Running a team

Mish Pai

Mish runs 50 vacation rentals for 30 owners, from Seattle to the cabins around Mt Baker and Mt Rainier, with three VAs and cleaning crews in every area. Dewly runs her manual, in her order.

Your stack