How it works

Here's a Tuesday, once Dewly's running.

This page is a morning, not a feature tour. Six things handled overnight, two that are yours, and the reason it all runs your way.

7:04am. Your morning is two decisions.

Dewly OperationCowork Tuesday · 7:04am
Good morning, Joe. 2 need you
Handled overnight · 6
✓ 2:17amWi-Fi down at Cedar Cabin. Guest walked through the restart, fixed in 9 minutes.
✓ overnight3 guest questions answered · turnover briefs sent · lock code refreshed. Every one on the record.
Needs you · 2
$40 goodwill credit · Dan R. · Seaview 4HELD FOR YOU
Dan flagged cleanliness at 8:41pm. Re-clean offered, done by 9:40. To close it out, Dewly drafted a $40 credit and stopped there, because money waits for you.
your rule · "never comp more than a night without asking me"
RejectApprove
Worth a look · these open in Cowork
Gap Saturday at 863 Pierce is still open. I have a suggestion.OPEN ↓
July's tracking ahead of June. Want the read?OPEN ↓
The record behind it
Seaview 4
Seaview 4Oceanfront · 2 BR · Airbnb
Guest
Dan R.
Dan R.3 nights · 2nd stay5★ last time
Case
Cleanliness complaint

Dan flagged it at 8:41pm. Re-clean offered and done, photos on the record.

8:41pmopened
9:05pmre-clean offered
9:40pmdone · 2 photos
CreditHELD

That was the morning. Six handled, two decisions, and your coffee's still warm.

When it needs more than a yes or no, you sit down with it.

These are the insights from your briefing. Open one and work it through, with the thing itself on screen beside you.

Dewly OperationCowork
Should I raise Pierce for Saturday?
Event weekend. The two comps above $200 have ocean views you don't have. The nearest true match sits at $185. I'd take Saturday to $185 and ease the buffer nights to $159.worked 5s · comps · calendar · your pricing tool
Do it.
Calendar · 863 Pierce Ave
Thu
$149Fri
$159Sat
$149Sun
$139
Set Saturday → $185
click it, the conversation continues
Anything empty next weekend?
Just one: 863 Pierce on Saturday, an orphan night blocked by your 2-night minimum. High risk it stays empty. I'd allow a 1-night stay at $128.calendar · your min-stay rule
Calendar · next weekend
Fri
bookedSat
openSun
booked
Allow 1-night · $128
Leave it
How did July go?
39 nights across 5 listings, occupancy 78%, up on June. Soft spot: Harbor Studio midweek. On the ops side: 11 issues closed, 2 needed you.bookings · calendar · cases · reviews
Why is Harbor soft?
The midweek minimum stay is doing it. And your comps lead with the balcony photo while yours buries it. Two levers, both cheap.comps · listing
July · occupancy
Seaview 4 ▓▓▓▓▓▓▓▓ 86%
Maple Ct ▓▓▓▓▓▓▓ 81%
Cedar Cb ▓▓▓▓▓▓▓ 79%
863 Pierce ▓▓▓▓▓▓ 74%
Harbor St ▓▓▓▓ 61%
How's Maria going?
14 turnovers this month, 13 on time. Guest mentions: four positive, one negative (the July 2 rush job). She's on Seaview 4 tomorrow.tasks · reviews · messages
Maria · this month
on-time 13/14
checklist ✓ 9/9 last clean
photos ▣ ▣ ▣
next · Seaview 4, 11am
Anything on nearby this weekend?
Festival at the showgrounds Saturday. Three of your listings are within 2km, so expect late check-ins and parking questions. Your house notes already answer the parking one.events · calendar · house notes
Saturday · nearby
📍 showgrounds festival
in range · Seaview 4, Maple Ct, Harbor St
flag: late check-ins likely

Never a bare chat window. The work stays on screen, and you can act on it right there.

None of that was our judgment.

Every call it made this morning traces back to a sentence you wrote. Click one.

The refund waited for you.

→ your Money playbook

Maria got the turnover first.

→ your Housekeeping playbook

It asked about the fourth dog.

→ no rule matched
Money · Goodwill refund
Never comp more than one night without asking me. Any refund is a recommendation held for my approval.
Savefrom your Playbooks tab · plain words, edit directly · takes effect next time it comes up
Housekeeping · Cleaner no-show
When a cleaner cancels within 24h of a check-in: message my backups in my order: Maria first, then Linh. Never auto-assign. Brief whoever accepts. Update the guest before they notice. Nobody in an hour → call me.
Savefrom your Playbooks tab · plain words, edit directly
Guest · Petsnothing matched
Your pet playbook covers up to three dogs. A fourth matched nothing, so it asked instead of guessing.
Suggested from your answer this morning"A fourth dog is fine for repeat guests, otherwise ask me."
Make it a ruleKeep asking me
correct it once and the correction is the rule from then on
It comes with playbooks for the common situations: Late checkoutWi-Fi downCleanliness complaintNoise complaintEarly check-in…＋ add your own, by talking

Your day changes completely. Nothing around you changes at all.

Only you adopt a new tool. Your people and your stack stay untouched.

What changes · 1

Youapprovals and briefs, wherever you arejust your phone

What doesn't · everyone and everything else

Cleanergets the assignment by WhatsApp or SMS in her language, confirms, sends photosinstalls nothing
Contractorgets the job and the access details by SMSinstalls nothing
Ownergets the update by emailinstalls nothing
Guestkeeps messaging the OTA inbox they already useinstalls nothing
Your PMSHospitable and co. Dewly works alongside it. No PMS? The Airbnb dashboard is finestays as is
Your OTAsmultiple accounts and channels, all supportedstays as is
Your pricing toolkeeps setting prices. Dewly makes sure you saw the momentstays as is

The hard questions.

You're trusted with other people's homes, guests, and money. Dewly is built to be trusted with yours.

What happens when it gets something wrong?

You correct it once. It's logged, and the correction becomes your rule from then on. Money and promises never move without you, so a wrong call is a draft you fix, not damage done.

Who sees my guest data?

Each operation is isolated. Your guests, owners, and numbers never cross accounts.

Where do my account credentials live?

Encrypted in transit, never stored in plaintext.

What's on the record?

Every action is logged, timestamped, and reviewable. You can audit any night after the fact.

Are you SOC 2 / ISO 27001 certified?in progress

SOC 2 Type II and ISO 27001 are both underway. Privacy compliance work runs alongside, including GDPR where it applies to your guests. Until they're on the wall, you get isolation, encryption, and every action on the record.

If Dewly itself breaks at 2am, who answers?

You're told immediately, our team is paged, and everything routes back to your phone, so the worst case is the way you run things today.

Can I start with part of my portfolio?

Yes, most operators do. A few properties first, expand when it's earned it.

Starting is smaller than you think.

01Connect what you useOTAs, PMS, messaging, locks. Your stack stays as it is.
02Tune your playbooksThe common ones come included, adjusted with you, in your words.
03Keep it on a leashIt drafts, you approve, and you loosen it as it earns it.